Return Policy

    At Ed Sherwood, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return policy to make your shopping experience smooth and convenient. Please review our return policy below before initiating a return.

    1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    ✔ The item must be returned within 30 days of the delivery date.
    ✔ The boots must be unused, unworn, and in their original condition, with all tags, packaging, and accessories included.
    ✔ The product must not show any signs of wear, damage, or alteration.
    ✔ Proof of purchase (order confirmation or receipt) must be provided.

    Unfortunately, we cannot accept returns for:
    ✖ Final sale or clearance items.
    ✖ Items that have been worn, damaged, or altered after delivery.
    ✖ Custom-made or personalized boots.

    2. How to Initiate a Return

    If you wish to return an item, follow these steps:

    1️⃣ Contact Us: Email our support team at feedbackline@edsherwood.com with your order number and reason for return.
    2️⃣ Receive Return Instructions: Our team will review your request and provide return shipping details.
    3️⃣ Ship the Item: Securely pack the boots in their original box and send them to the provided return address.
    4️⃣ Return Processing: Once we receive the returned item, we will inspect it and process your refund or exchange.

    3. Return Shipping Costs

    • Customers are responsible for the return shipping costs unless the return is due to defective products, incorrect items, or quality issues caused by our mistake.
    • We recommend using a trackable shipping method to ensure your return is successfully delivered.
    • We are not responsible for lost or damaged return shipments.

    4. Refund Processing

    • Once your return is received and inspected, we will send you a confirmation email.
    • If approved, refunds will be issued to the original payment method within 5-10 business days.
    • If the return is rejected (due to wear, damage, or missing components), we will notify you, and the item will be sent back to you.

    Important Notes:

    • Shipping fees paid at checkout are non-refundable unless the return is due to our error.
    • If you received a promotional discount, the refund will be adjusted accordingly.

    5. Exchanges

    • If you need a different size, color, or style, we encourage you to place a new order and return the original item for a refund.
    • This ensures you receive your replacement item as quickly as possible.

    6. Damaged or Defective Products

    If you receive a damaged, defective, or incorrect product, please contact us immediately at feedbackline@edsherwood.com with photos of the issue. We will arrange a replacement or full refund at no additional cost.

    7. Contact Information

    For any return-related inquiries, please reach out to our support team:

    📧 Email: feedbackline@edsherwood.com
    🌐 Website: edsherwood.com

    Thank you for shopping with Ed Sherwood. We appreciate your trust in our products and are here to ensure your satisfaction.