Frequently Asked Questions (FAQ)
Welcome to Ed Sherwood’s FAQ section! Below, you’ll find answers to some of the most common questions about our men’s boots, ordering process, shipping, returns, and more. If you don’t see your question here, feel free to contact us at feedbackline@edsherwood.com for further assistance.
1. Ordering & Payment
Q: How do I place an order?
A: Ordering from edsherwood.com is easy! Simply browse our collection, select your preferred boots, choose the size and color, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to enter your payment and shipping details.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us at feedbackline@edsherwood.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order has been shipped, it cannot be modified or canceled.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping! Shipping times and costs vary depending on your location. Please check the shipping details at checkout for more information.
Q: How long does it take to receive my order?
A: Processing times usually take 1-3 business days. After shipping, estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Delivery times may vary based on location and customs processing.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or the courier’s tracking page.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. The boots must be in their original condition, unworn, and in their original packaging. To initiate a return, please contact us at feedbackline@edsherwood.com. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: Can I exchange my boots for a different size or color?
A: Yes! If you need a different size or color, please return the original item and place a new order. This ensures you receive your replacement boots as quickly as possible.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
4. Product & Sizing Information
Q: How do I know which size to order?
A: Please refer to our size guide on each product page to find the best fit. If you are between sizes, we recommend sizing up for a more comfortable fit.
Q: What materials are used in your boots?
A: Our boots are made from premium-quality leather, suede, and eco-friendly materials, ensuring durability, comfort, and style.
Q: Are your boots waterproof?
A: Some of our boots are water-resistant, but not all are fully waterproof. Please check the product details for specific waterproof features.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via email at feedbackline@edsherwood.com. Our support team is available Monday to Friday, 9 AM – 6 PM (GMT).
Q: What if I receive a defective or incorrect item?
A: If you receive a damaged, defective, or incorrect item, please contact us immediately at feedbackline@edsherwood.com with photos of the issue. We will arrange a replacement or refund at no extra cost.
6. Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes! We often run promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers and sales.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be used per order.